SLA Template
Set up a Service Level Agreement for internal or external services.
Prompt template
Create an SLA template (Service Level Agreement) for: **Service:** [WHICH SERVICE IS BEING DEFINED] **Provider:** [INTERNAL / EXTERNAL] **Customer/Recipient:** [WHO RECEIVES THE SERVICE] **Criticality:** [BUSINESS-CRITICAL / NORMAL / LOW PRIORITY] **Industry:** [CONTEXT] Create an SLA with the following sections: 1. **Service description** (What is delivered?) 2. **Availability** (Uptime target, maintenance windows) 3. **Response and resolution times** (by priority P1–P4) 4. **Escalation path** (who, when, how) 5. **Exclusions** (what is NOT covered) 6. **Reporting** (how often, which metrics) 7. **Consequences for non-compliance** (penalties / credits)
Replace placeholders in [square brackets]: [WHICH SERVICE IS BEING DEFINED][INTERNAL / EXTERNAL][WHO RECEIVES THE SERVICE][BUSINESS-CRITICAL / NORMAL / LOW PRIORITY][CONTEXT]
How to use this template
Copy the prompt, replace the placeholders in square brackets with your details and paste it into the AI assistant of your choice. The more precise your details, the better the result.
Tips for better results
- Define priority levels (P1–P4) clearly with examples.
- Realistic SLAs are better than ambitious ones that are never met.
- Review SLAs annually and adjust to changing requirements.
Suitable open models
The selection names current open models as a starting point for your own tests. It is not a measurement for this template.
Keywords: #sla #service #contract #operations